Shipping Details

At El Ministro Cigar, we aim to provide a smooth and reliable shipping experience for all our customers. Please review our shipping policies below to ensure clarity and transparency.

1. Shipping Locations

We currently ship exclusively within the United States.
Orders cannot be shipped to P.O. Boxes, APO/FPO addresses, or locations where tobacco product shipping is prohibited by law.

2. Processing Time

Orders are processed within 1–3 business days (Monday to Friday).
Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods

We partner with reliable carriers to deliver your products safely and on time.

Standard Shipping: Estimated delivery within 3–7 business days after processing.
Expedited Shipping: Estimated delivery within 2–3 business days after processing.

Shipping times may vary depending on your location and carrier availability.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and chosen shipping method.
Free shipping may be available for orders exceeding a specified value (check for ongoing promotions).

5. Delivery Guidelines

A valid physical address must be provided at checkout.
Customers are responsible for ensuring the accuracy of their shipping address.
Signature Upon Delivery: For age verification, customers must present a valid government-issued ID to confirm they are at least 21 years old.

6. Lost or Delayed Shipments

While we strive for timely delivery, occasional delays may occur due to carrier issues or unforeseen circumstances:

If your order is delayed, please contact us at elministrocigar007@gmail.com with your order details.
If your package is confirmed lost, we will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.

7. Damaged Items

If your shipment arrives damaged:

Take clear photos of the damaged items and packaging.
Contact us within 7 days of receipt at elministrocigar007@gmail.com.
Include your order number and photos in your email.

We will evaluate your claim and arrange a replacement or refund for damaged items, if applicable.

8. Shipping Restrictions

We comply with all federal and state regulations regarding the shipment of tobacco products.
Orders may be canceled if the destination address does not meet legal requirements for shipping tobacco.

9. Contact Us

For any questions or concerns about shipping, please contact us:
📧 Email: elministrocigar007@gmail.com
📍 Address: 27 Hilbert Ct, Reading, PA 19606

Thank you for choosing El Ministro Cigar. We appreciate your business and look forward to serving you!